Returns & Exchanges

Girl Scouts of Greater Chicago and Northwest Indiana accepts in-shop returns and exchanges for Girl Scouts of Greater Chicago and Northwest Indiana merchandise purchased both in-store and online. Visit our Shop Locator to find a shop near you.

GCNWI will accept your return or exchange of unworn, unwashed, unaltered merchandise within 60 days of the original purchase. Merchandise may be returned or exchanged with a receipt at any GCNWI shop location.
Returns must include store receipt at time of transaction. 
Note that shipping and handling fees are not refundable, unless the return resulted from our error.  Please allow approximately 14 business days after we’ve received your return for the refund to be processed. You can expect a refund in the same form of payment originally used for purchase.
DISCONTINUED/DATED OR JOLIET OUTLET ITEMS are non refundable or available for exchange.

Girl Scout Mission
Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.